Macy’s Customer Service – Phone numbers, online chat and more

Macy’s is a high-end US based retailer that has been in operation since 1858. Yes, you read that right! Today, Macy’s still provides customers with excellent products like jewellery, clothing, and home decor items.

Occasionally, you’ll need to contact Macy’s customer service if you have a problem with your order OR with one of the products you purchased from them. In that case, we have you covered! We went out to find all the Macy’s customer service contact information we could find, to make it easy for you to get in touch with Macy’s.

Macy’s Customer Service Phone numbers

The main customer service line to reach Macy’s directly is 1-800-BUY-MACY or 1-800-289-6229. (If you’re a regular customer, that Buy-Macy number is a very easy one to remember.)

Macy’s Customer Service online chat

Macy’s online chat option is an excellent one if you’d prefer to type out what happened, rather than have to make a phone call. Simply go to Macy’s Help Center page, and then scroll to the bottom of the page for their online chat option. Click on that option and a message box will open, and you’ll be connected with a customer service representative that way.

Does Macy’s ship to Canada?

Yes, Macy’s does ship to Canada! In fact, they’ve made it easier for Canadian customers to order directly from them, in the following ways:

  • Prices listed in Canadian dollars when you connect through to their website from Canada
  • Low international shipping rates.
  • Any duties and taxes are calculated right at the checkout process, so you’ll know your final price right away. No surprise fees when the package arrives.

Macy’s Customer Service – Conclusion

Macy’s shoppers can feel reassured knowing they can receive the customer support they need – either by telephone or by online chat. Happy, safe shopping everyone.